Privacy Policy for SMS Effective Date: January 1, 2022
At Vasav Health and Healing (“we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when participating in our SMS campaigns, and how we comply with The Campaign Registry (TCR) and other relevant regulations.
By using our SMS services, you consent to the collection and use of your personal information as described in this policy.
1. Information We Collect
We collect and process the following types of personal information:
- Phone Number: The phone number provided by you for receiving SMS messages.
- Message Content: Any content that you send or receive through our SMS services, such as responses to promotional messages, alerts, or transactional messages.
- Usage Data: Information related to the use of our SMS services, including delivery reports, opt-in/opt-out actions, and message status (e.g., delivered, failed).
2. How We Use Your Information
We use your personal information for the following purposes:
- To Send SMS Messages: We use your phone number to send the requested SMS messages, such as alerts, updates, marketing, customer support, or two-factor authentication (2FA) messages, depending on your opt-in preferences.
- To Ensure Compliance: Your phone number and related information may be registered with The Campaign Registry (TCR) to ensure compliance with A2P (Application-to-Person) messaging regulations and avoid message filtering or blocking by carriers.
- To Improve Our Services: We may use aggregated usage data to analyze and improve the quality, performance, and delivery of our SMS campaigns.
- To Respond to Inquiries: If you contact us regarding SMS services, we may use your contact information to respond to your inquiry or provide support.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information, including:
- Encryption: We use encryption protocols to secure data in transit and at rest.
- Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain confidentiality.
- Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and as required by law or regulation.
4. Sharing Your Information
We may share your information with third parties in the following situations:
- With SMS Carriers: To facilitate the delivery of SMS messages, we may share your phone number with carrier networks as required for message routing and delivery.
- With The Campaign Registry (TCR): As part of the A2P messaging registration process, we may need to share campaign and brand information, including your phone number, with TCR to comply with carrier requirements.
- With Service Providers: We may share your information with third-party service providers who help us deliver our SMS services, such as SMS gateway providers or analytics partners. These service providers are obligated to protect your personal information.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Opting In/Out: You can opt-in or opt-out of our SMS campaigns at any time by following the instructions provided in our messages, such as replying with “STOP” to unsubscribe or “HELP” for assistance.
- Access and Correction: You may request access to or correction of the personal information we hold about you by contacting us at info@vasavhealth.com.
- Deletion Request: In some cases, you may request the deletion of your personal information, subject to legal and regulatory requirements.
6. Compliance with Regulations
We comply with all applicable laws and industry standards, including:
- The Telephone Consumer Protection Act (TCPA): We follow TCPA guidelines to ensure that all SMS messages are sent with proper consent and include opt-out mechanisms.
- CTIA Guidelines: We comply with the Cellular Telecommunications Industry Association (CTIA) guidelines to ensure that our SMS messaging practices meet industry standards.
- The Campaign Registry (TCR): We register our A2P SMS campaigns with TCR to ensure that our messaging is compliant with carrier requirements and to prevent message filtering or blocking.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve your experience with our
SMS services, but we do not collect any personal data through cookies in the context of
SMS messaging. Any tracking done via these technologies is related to usage statistics and
message delivery metrics.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or
regulatory requirements. When we make updates, we will post the revised policy on our
website and update the “Effective Date” at the top of the page. We encourage you to review
this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:
Vasav Health and Healing
Info@vasavhealth.com
(469) 731-0034
2601 Little Elm Parkway, Ste 802, Little Elm, Tx 75068
By using our SMS services, you acknowledge that you have read and understand this
Privacy Policy.